One of our most requested services is the Supervisor Development course. Surprisingly, most clients seek help improving supervisors' communication with both their teams and superiors. I say “surprisingly” because I have always naively believed that [...]

Supervisors are a cornerstone of our company’s advancement, growth and sound development, whether they lead production lines, sales teams or administrative staff. They help employees perform their roles better and achieve clear objectives, [...]

I know this is one of supervisors' main shortcomings and a real headache for you. We know you give internal talent opportunities to grow as part of a career development plan. But what happens when, overnight, everyone's “buddy,” the most [...]

Conflict management is essential for every supervisor. Whatever the company's line of business, we must accept that we are human, and sometimes our wires get crossed or some strange process in our heads makes us start arguing and fighting over countless situations without [...]

One competency we undervalue most when choosing a new team supervisor is Motivation. Motivation is people's internal ability to encourage themselves and move forward despite their circumstances. We must discuss not only team motivation, but also [...]