Problem Analysis and Solving Course. The aim is to:

• To understand the importance of problem solving through methods and techniques that simplify your analysis and ensure  improving processes.
• Deploy a simple, user-friendly problem-solving model throughout the organization that enables members to participate and helps improve company results.
• Understand the importance of teamwork in problem-solving as an effective way to improve members’ morale and integration
• Conduct exercises based on real cases from the organization and prepare the action plans needed for follow-up and evaluation.

We therefore present the syllabi and training proposals that fit your needs.

Objectives:

• – To solve problems through methods and techniques that simplify your analysis.
• – To understand the importance of teamwork in problem solving.
• – To improve the performance of the organization.
• – Learn to analyze problems using statistical techniques.

Intended for:

• – Operating personnel
• – Administrative personnel
• – Middle Managers
• – Managers and Directors.

At the end of the course:

• – Participants will learn different problem-solving techniques and methodologies.
• – The participant may conduct statistical data analysis for problem solving.
• – The participant will be capable of detecting the root causes of problems.
• – Participants will eliminate the root causes that generate problems.
• – The participant shall develop action plans to monitor and evaluate solutions.

Module 1: What's a problem?

To understand the meaning, causes and origin of problems.

1. Problem definition.
2. The role of people in problem solving
3. Methodologies and tools for problem solving.

Module 2: Methodologies for problem solving

To know different methods for problem solving.

1. 1. 8 Disciplines
   2. Brainstorming and 5 Whys
   3. Consensus
   4. Nominal Group Technique
   5. IPO Matrix (Prioritization)
   6. Cause-and-Effect Analysis (Fishbone Diagram)
   7. Tree Diagram

Module 3: Statistical tools for problem solving

Learning and applying different statistical tools for data analysis in problem solving.

1. 1. 1. BOS  (Pareto Chart and Action Plan)
      2. Histogram
      3. Control charts

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