This course aims to achieve in a immediate:​

• To promote continuous improvement in quality ​
• Understanding the Value of Quality​
• To understand the role that the Quality area plays in customer satisfaction​
• To understand what standards are and their relevance​
• To identify best practice and opportunity areas​
• Communicate effectively with management and operational jobs

​We therefore present the syllabus of the training proposal that fits your needs​

Module 1: Introduction​

Module objective: To identify roles and responsibilities​

1. What's quality?​
2. Roles and Responsibility​​

Module 2: The quality and me​

Module objective: To understand the importance of standards and guidelines​

1. Introduction to ISO standards​
2. Instructions and visual aids

Module 3: Problem analysis and solution​

Module objective: Learning how to be preventive​

1. Identification of problems​
2. Brainstorming​
3. 5 per What's and Ishikawa​
4. Pareto Chart​
5. 5W + 2H​
6. Is / Is Not​​

Module 4: Measurement system analysis​

Module objective: To identify whether measurements and criteria are appropriate​

1. RyR for continuous data​
2. RyR for discrete data

Module 5: Control charts​

Module objective: To learn the main charts to be able to use and interpret them​

1. IMR charts​
2. X-R and X-S Charts​
3. P and U Charts​

Module 6: Linear regression and correlation​

Module objective: Identify the relationship between 2 factors​

1. Regression​
2. Correlation​
3. Charts in Excel

Module 7: Executive Reporting​

Module objective: Learning how to communicate the status of the quality department​

1. Quality KPIs​
2. Charts in Excel​
3. Pivot Tables in Excel​
4. Reports in Excel​
5. Presentations at Power Point​

Module 8: Leadership and effective communication​

Module objective: effectively communicate to achieve results​

1. Personalities​
2. Effective communication​
3. Communication with customers and providers​
4. How to influence people

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