Course: Customer care with high quality

Leaders in professional training:

JS Training & Consulting

The high quality customer care course is designed to develop participants' skills for professional, empathetic service focused on customer satisfaction. Through practical, dynamic training, employees will improve communication, strengthen trust and create positive experiences.

Using role play, discussions, round tables, questionnaires and teamwork, participants will develop customer service, active listening and effective communication techniques to meet each customer's needs appropriately, in person, by telephone and by email.

The programme also addresses 12 keys to providing excellent service, helping create a culture of internal and external customer service that promotes satisfaction, loyalty, and lasting business relationships.

Our in-person and live virtual courses are designed for groups of at least 15 people. If you require this training for a small group (1 to 4 people) or individually, click the following button to get to know the available options:

See offer for small groups (1 to 4 people)

The goal of the course is that participants

  • Understand what quality customer service is and why it matters.

  • Know the principles and pillars of care to customers.

  • Develop skills to become executives who provide high-quality customer service.

  • Learn the keys to success in customer care.

 
 
Download the Course Outline (Spanish PDF)

Results that the participant can get at the end of the course:

  • Will be able to provide high-quality customer service.

  • He will understand the importance and need of excellent customer care.

  • He will be aware of the origin, techniques and methods for customer care.

  • Participants will develop skills to create a culture of internal – external customer service.

This course is aimed at executives, sales executives, administrative staff, and staff in general. 

This contact form is provided in Spanish.

Yes. Upon completion of the training, we provide the STPS DC3 certificate, in accordance with the characteristics and requirements applicable to the course.
We offer in-person and live virtual training, adapting ourselves to the needs and modalities required by each undertaking.
No. Our model's focused mainly on corporate and in-company training. For individual courses, we offer Wings E-Training, our online training platform.
Yes. Our Trainers have verifiable field experience, making it possible to bring practical knowledge and real workplace situations into every training session.
Yes. We issue invoices for our training services According to the tax data provided by the client.